Payment Policy

1. Payment methods

1.1 Accepted payment methods

GridAI (Pty) Ltd offers a variety of payment methods for your convenience, including credit/debit card payments and other third-party payment options. Specific payment methods may be updated or expanded over time, and the most current options will be made available on our website and payment portals.

1.2 Credit/debit card payments

We accept major credit and debit cards, such as Visa, MasterCard, and other widely recognised cards. These payments are processed securely through our online payment system.

1.3 Third-party payment options

We also offer alternative payment options such as OZOW, as specified on our website and payment portals.

2. Delivery of kilowatt hours

2.1 Allocation to digital wallet

When you make a payment, the corresponding kilowatt hours will be delivered to your GridAI digital electricity wallet linked to your account.

2.2 Non-delivery issues

If you make a payment but the kilowatt hours are not delivered to your digital wallet as expected, please contact our customer support team promptly so we can investigate and resolve the issue.

2.3 Refund or credit policy

See our Refund Policy.

3. Disputed charges

3.1 Dispute resolution

If you believe that you have been incorrectly charged or have any concerns about your charges, please contact our customer support team to initiate the dispute resolution process.

3.2 Resolution process

Disputes will be handled promptly and fairly. You will be informed of the outcome of the dispute resolution process within a reasonable timeframe.

4. Payment records

4.1 Payment records

Records of all payments made and kilowatt hours delivered will be maintained by GridAI (Pty) Ltd. These records are accessible to customers upon request and in accordance with applicable data protection laws.

5. Contact information

5.1 Customer support

If you have any questions, concerns, or require assistance with your payments, please contact our customer support team at info@gridai.co.za.